隱私權和法律條款

生效日期：2023 年 1 月 1 日

本聲明提供關於我們收集、使用和共用資料的資訊，以及我們對於以尊重的方式使用所收集個人資料的承諾。

• 我們收集哪些類型的資訊？
• 我們如何使用所收集的資訊？
• 第三方廣告
• 我們會與誰共用個人資料？
• 我們如何保護您的資料？
• 您對您的個人資料擁有哪些選擇？
• McAfee 會將其收集的個人資料存留多長時間？
• 兒童的隱私權
• 歐洲經濟區 (EEA) 居民
• 監管機構和申訴
• 日本、阿根廷和加拿大居民
• 加州居民
• 內華達州居民
• 關於個人資訊傳輸的公告
• 其他網站的連結
• 聯絡我們
• 加州消費者隱私權法案附錄

McAfee, LLC 及其附屬機構 (以下稱「McAfee」、「我們」、「我方」「我們的」) 極為重視隱私權、安全性和線上安全，這些均是我們基本任務中不可或缺的部分；我們的基本任務是保護我們產品和服務的使用者 (以下稱「您」和「您的」)，使其線上資訊和活動免受盜竊、破壞和未經授權存取的風險。本隱私權聲明 (以下稱「聲明」) 旨在告知您我們如何透過我們的網站 (以下稱「網站」)、產品、服務以及網頁版和行動應用程式 (統稱為「服務」) 收集、使用和分享您的個人資料，或在您與我們互動時，是如何收集、使用和分享您的個人資料。

McAfee 會直接向消費者銷售產品與服務 (您可以參閱 https://www.mcafee.com/zh-hk/consumer-support/policy/legal.html)。 本隱私權聲明適用於在以下情況收集的資訊：當您下載我們的任一服務時，我們從您或您的裝置收集的資訊；當我們的任一經銷合作夥伴在您的裝置上安裝我們的服務時，我們所收集的資訊。

當您存取或使用我們的服務時，即表示您確認您已閱讀本聲明並瞭解其內容。您對我們服務和網站的使用以及對隱私權的任何爭議均受本聲明、任何適用的服務條款 (包括任何適用的損害賠償限制和爭議解決) 以及任何適用的「終端使用者授權合約」的約束。

隨著 McAfee 的發展，我們的業務也在發生變更，因此我們可能會在我們認為適當的時候更新本聲明，以反映這些變更。如果本隱私權聲明有任何重大變更，我們將透過電子郵件、產品內通知或適用法律規定的其他方式通知您。請務必返回檢查，並確認您已檢閱本聲明的最新版本。

本聲明適用於全球所有的服務使用者。部分使用者 (包括歐洲經濟區居民) 可能享有本聲明中所述的其他權利，具體視其所在位置而定。

我們收集哪些類型的資訊？

為提供服務，我們需要收集相關資訊。有些資訊是您直接提供給我們，有些是我們透過服務自動收集，另一些則是經由第三方收集。在本聲明中，「個人資料」係指單獨使用或與其他資料結合使用即可識別您身分的資料。

我們收集您提供給我們的資訊。例如，當您購買產品或服務、建立帳戶、填寫表格、參加競賽或促銷活動、請求客戶服務或以其他方式與我們通訊時，我們即會收集相關資訊。

您可能提供的個人資料類型包括：

• 聯絡資訊 (如姓名、電子郵件地址、郵寄地址和電話號碼)；
• 付款資訊 (包括支付卡號和相關的識別碼、帳單地址和銀行帳戶資訊)；以及
• 帳戶登入憑證 (某些服務可能包括社群網路憑證)。

我們也可能向您收集其他資訊或收集其他有關您的資訊，例如您購買的產品、您的興趣以及人口統計資訊。您也可能會提供其他資料給我們。例如，當您使用我們的身分監控服務時，您可選擇提供您的社交媒體登入資訊，以便我們監控您的社交媒體帳戶。或者，我們亦會收集如下方特定產品與功能部分所詳述之資訊。

我們會自動收集有關您與服務以及安裝服務所在裝置互動的資訊。在某些情況下，我們會自動收集與安裝服務所在裝置連線至同一網路的其他裝置的相關資訊。

例如，我們可能會收集並使用以下資訊：

• 有關您查看或搜尋的產品以及您使用的服務的資訊，包括花費的時間和其他統計資訊。
• 關於您的電腦、裝置、應用程式和網路的詳細資料，包括網際網路通訊協定 (IP) 位址、Cookie 識別碼、行動營運商、藍牙裝置 ID、行動裝置 ID、行動廣告識別碼、MAC 位址、IMEI、廣告客戶 ID，以及您存取網際網路時自動指派給您電腦或裝置的其他裝置識別碼、瀏覽器類型和語言、語言偏好設定、電池電量、開/關狀態、地理位置資訊、硬體類型、作業系統、網際網路服務供應商、您在使用服務前後所造訪的頁面、您造訪的日期和時間、您在每個頁面上花費的時間、您點選的連結和在服務中查看的頁面的相關資訊，以及透過使用服務所採取的其他行動 (如偏好設定)。我們可能透過服務或其他網路分析方法收集此類資訊。
• 當您使用我們的產品保護您的行動裝置時，我們會收集已安裝該產品的裝置的地理位置資料。
• 關於您的網際網路、應用程式或網路使用情況的詳細資料 (包括您造訪過的網站網址或網域名稱、關於您裝置上安裝的應用程式的資訊，或流量資料)；以及效能資訊、當機記錄和其他彙總或統計資訊。

為向您提供服務，包括偵測與評估惡意軟體和垃圾郵件，我們可能會從您的檔案中掃描、收集和儲存資料，包括電子郵件、附件、電子郵件地址、中繼資料、網址和流量資料。

我們會透過服務以及 Cookie、網路信標或網頁錯誤和透明 GIF 等技術收集此類資訊。請參閱我們的 Cookie 聲明，深入瞭解 Cookie、我們使用的其他類似技術以及可供您選擇的選項等資訊。

請注意，如果您使用我們的 VPN 服務，我們的 VPN 伺服器不會查看或記錄您在網際網路上傳送或接收的任何資訊。

特定產品與功能

除上述資料外，如果您選擇使用下列產品或功能，我們還會收集其他資料。

• 信用監控服務。如果您使用我們的信用監控服務，我們可能會收集與信用相關的有限資訊，這包括信用分數級別、信用因素以及收到的信用警示。我們僅出於改善使用者體驗及產品的目的使用這些與信用相關的資訊。
• 個人資料清理。如果您選擇使用這項功能，我們將定期掃描一系列公開資料仲介網站，並告知您當中哪些網站有您的資料，讓您可以採取行動嘗試將其移除。為了向您提供這項服務，我們需要收集您的地址、電話號碼、電子郵件地址、親戚的姓名以及與您的學歷和工作經歷相關的資訊 (前提是這些網站上有您的這類資訊)。我們收集這些資料只是為了向您展示。如果您在訂閱到期後選擇不再續訂，我們會刪除這些資料。
• 線上帳戶清理。如果您選擇使用這項功能，我們或代表我們行事的服務供應商將會使用我們向您收集的個人資料 (您的電子郵件地址和與該電子郵件地址建立關聯的名稱) 來存取您電子郵件中的資訊，以找到與您電子郵件地址建立關聯的線上帳戶並協助您進行刪除。我們收集的資訊包括電子郵件的主旨行、寄件者的電子郵件地址、收到的與線上帳戶相關電子郵件的時間戳記、是否有電子郵件附件以及信箱中顯示的電子郵件第一行內容。在此過程中，我們既不會以其他方式處理或收集信箱中任何電子郵件的內容，也不會收集任何電子郵件。我們不會揭露我們在您電子信箱中存取的資訊。在某些情況下，我們可能會使用您和線上帳戶公司之間與您的刪除請求相關的具體互動 (資料會經遮蓋且不含任何個人資料) 來訓練我們的個人資料助手，讓我們可以針對您的刪除請求為您提供更好的建議。
• 帳戶保護 – 安全卡。[這項服務由我們值得信賴的服務供應商為您提供。為驗證您的身分，他們會收集您的姓名、地址和出生日期]。我們的付款處理商還會收集和儲存您選擇用作安全卡資金來源的付款卡資訊，以及與所產生的安全卡相關的資訊。如需更多有關安全卡的資訊，請參閱我們的《帳戶與付款保護服務條款》(該條款列於此處的《產品服務條款》)。
• 適用於 Firefox 瀏覽器的 McAfee WebAdvisor 擴充功能。如果您下載我們的 WebAdvisor 擴充功能並安裝在 FireFox 瀏覽器中，除本聲明其他地方列出的資訊外，我們可能會掃描、收集和儲存有關您網路瀏覽活動的資訊，包括網址和流量資料，以及從網際網路下載檔案的相關中繼資料 (例如檔案名稱和大小)。

適用於 Samsung 行動使用者的裝置保護。在本聲明中，我們針對可能會收集的資訊所作的一般聲明不適用於本產品，本產品是一款由 McAfee 提供技術支援的 Samsung 產品，McAfee 僅在此應用程式中執行惡意軟體掃描功能。如果您使用這款產品，我們會為您的裝置隨機產生一組專屬號碼。我們使用這些識別碼來確保精確計算使用者人數，但識別碼無法用於回溯個人最終使用者的資訊，也無法用於識別使用者。為了更好地暸解產品的使用情況，我們會收集關於裝置的有限資料，包括型號名稱、SIM 卡電信業者、作業系統及產品版本。我們也會收集與裝置中第三方應用程式相關的有限資料，以便執行惡意軟體掃描功能，並在偵測到惡意軟體時在內部報告和分析。

我們透過第三方收集的資訊
我們可能會從其他管道接收您的相關資訊，並將該類資訊與我們直接收集的資訊相結合。 我們可能從其他管道接收的資訊示例包括：用於更正記錄的更新交付或付款資訊、購買或贖回資訊，以及客戶支援和註冊資訊。對於我們的身分保護消費者產品，我們還可能收集信用或身分資訊，用於協助防止和偵測詐欺行為。

位置資訊
某些服務可能會要求取得存取您位置的權限。 如果您授予此權限，我們將會使用 GPS、無線或藍牙技術收集有關您所在位置的資訊。您可以透過行動裝置設定來控制該類服務對精確位置資訊的存取權限。我們也可能查看您的 IP 位址以確定您的大概位置。

我們如何使用所收集的資訊？

協助為您提供保護
當您安裝或使用我們的任一項服務時，服務即會在您的裝置或環境背景下執行，以協助預測威脅並為您、您的裝置和資訊提供更完善的保護。 例如，McAfee 可能出於以下目的使用所收集的資訊：

• 分析傳送至您裝置或自您裝置傳送的資料，以隔離和識別威脅、漏洞、病毒、可疑活動、垃圾郵件和攻擊，以及告知您存在潛在的威脅；
• 加入威脅情報網路、展開研究，以及調整產品和服務，以協助應對新的威脅；
• 加密您的資料、鎖定裝置，或是備份或恢復您的資料；
• 檢查服務更新並建立有關我們服務的效能報告，以確保服務正常運作；以及
• 當您使用我們的身分監視產品時，尋找資料是否存在濫用情況。

用於企業營運
我們亦會將所收集的資訊用於其他業務目的，包括：

• 使用在您裝置上記錄的第三方生物識別身分驗證機制來鑑定您的身分並防範詐欺；
• 分析您的行為，以衡量、自訂和改善我們的網站和服務，包括開發新產品和服務；
• 宣傳我們認為您可能感興趣的 McAfee 產品和服務；
• 建立和管理帳戶及授權，方式包括收集和處理付款並完成交易；
• 提供客戶支援、疑難排解問題、管理訂閱及回應請求、問題和意見；
• 宣傳特殊活動、計劃、調查、競賽、抽獎及其他優惠和促銷，並管理對這些活動的參與；
• 進行市場和消費者研究以及趨勢分析；
• 對在我們的部落格、論壇和其他公開通訊工具中張貼文章提供支援；
• 進行會計、稽核、計費、對帳和收款活動；
• 預防、偵測、辨識、調查及回應潛在或實際的索賠、責任、禁止的行為和犯罪活動；以及
• 遵守並強制履行法律權利、要求、合約和政策。
• Cookie 用於記錄您與我們網站的互動。

第三方廣告

我們會與第三方廣告公司合作，在您造訪我們的網站或使用某些服務時向您展示或投放廣告。這些第三方廣告商可能會收集您與網站、服務或是其他網站或服務的互動資料，以衡量其廣告的有效性並提供個人化的廣告內容。請參閱我們的 Cookie 聲明，深入瞭解 McAfee 和這些廣告合作夥伴如何使用 Cookie 等追蹤技術以及可供您選擇的選項。

如果您已同意允許服務存取您的位置，我們的行動廣告合作夥伴可能會使用您的位置資訊來向您投放廣告。您可以使用裝置上的位置設定來撤銷服務對您位置資訊的存取權限。

其他使用者
我們可能會將個人資料用於我們擁有合法權益的用途，例如直接行銷、個人或市場研究、反詐欺保護，或您在提供個人資料時向您揭露或經您同意的任何其他目的。

我們會與誰共用個人資料？

一般而言，我們會根據法律要求或徵得您的同意後揭露我們收集的資訊，以提供服務、與您通訊、宣傳或推廣我們的服務，以及促進我們業務的變更或轉讓。我們可能會以下列方式共用個人資訊：

• 與 McAfee 集團公司的現有和未來成員共用資訊，且僅將資訊用於本聲明中說明的用途；
• 與為我們履行服務的服務供應商共用資訊 (如果適用法律有所規定，我們可應要求提供 消費者產品 次級處理者清單)；
• 如果我們認為揭露對預防實體、財務或其他傷害、損害或損失實屬必要且適宜 (包括防範詐欺或信用風險)，即會共用資訊；
• 根據當局和適用法律的指示或要求，需與法律、政府或司法機關共用資訊，或涉及法律活動 (如回應可疑的違法或非法活動的傳票或調查，或我們善意地相信使用者可能參與違法或非法的活動，或我們受合約或法律約束，需使客戶或業務合作夥伴遵守適用法律) 時需共用資訊；
• 與收購、合併、資產出售或其他類似業務轉移有關，或在前述事項的談判期間，且該類業務轉移涉及我們所有或絕大部分的資產或功能，而其中個人資料會作為企業資產的一部分進行轉移或共用 (前提是該方同意以與本聲明一致的方式使用或揭露此類個人資料，或徵得您的同意可將此類資料用於其他用途或進行其他揭露) 時即會共用資訊；
• 徵得您的同意或在您的指示下，如您選擇共用資訊或公開發佈內容和評論 (例如社群媒體貼文) 時即會共用資訊；以及
• 如果您訂閱的產品允許使用該功能，則根據您自行決定，與您選擇的人員共用資訊。
• 我們也可能與第三方共用不會識別您身分或任何特定裝置的彙總資料。

我們如何保護您的資料？

我們採用管理、組織、技術和物理安全措施來保護我們收集和處理的個人資料。我們的安全控制措施旨在維持資料的機密性、完整性和適當的可用性層級。

您對您的個人資料擁有哪些選擇？

McAfee 帳戶
若您已註冊 McAfee 消費者產品，則您隨時可存取並更正您個人檔案中的個人資料，只要前往「我的帳戶」或依下述說明與我們聯絡即可。

若您尚未註冊 McAfee 產品，但已在裝置上安裝了我們的某款產品，您可以解除安裝該產品，以阻止 McAfee 從您的裝置收集您的個人資料。

若要關閉您的帳戶，或有其他支援問題，請造訪 McAfee「聯絡我們」頁面，並按一下「支援」分頁，然後選擇您所在的「國家/地區」。

行銷通訊內容
如果不想再接收行銷通訊內容，請按一下電子郵件中的取消訂閱連結，或按一下此處取消訂閱消費者行銷內容。

若您選擇不再接收行銷資訊，McAfee 可能仍會就交易、法律或管理主題 (如安全更新、產品功能和服務請求) 與您聯絡。

個人資料的個別權利
根據適用法律，您可能有權：(i) 請求確認我們是否正在處理您的個人資料；(ii) 獲得對您個人資料的存取權或個人資料副本；(iii) 接收您的個人資料的可攜式副本，或要求我們將該類資訊傳送給另一個組織 (以下稱「資料可攜權」)；(iv) 尋求對不正確、不真實、不完整或不當處理的個人資料進行更正或修正；(v) 限制我們處理您的個人資料；(vi) 反對我們處理您的個人資料；以及 (vii) 在法律規定的某些例外情況下，請求刪除我們保留的關於您的個人資料。

針對美國居民，根據您所在州的適用法律，您可以請求：(1) 確認我們是否處理您的個人資訊；(2) 存取、更正或刪除我們所保留之關於您的個人資訊；(3) 接收此類個人資訊的可攜式副本；及/或 (4) 限制或選擇不對您的個人資訊進行某些處理，例如投放針對性廣告、個人資訊出售，或為了促成產生法律或有類似重大影響的決策時進行剖析。我們將依據適用法律回應您的請求。如果您是加州居民，請參閱本隱私權聲明末尾的《加州消費者隱私權法案 (CCPA) 附錄》，瞭解我們依據 CCPA 向您提供的其他資訊。

若要行使其中任何一項權利，請造訪我們的「個人資料申請表」(https://www.mcafee.com/zh-hk/consumer-support/policy/legal/data-request.html)，或傳送電子郵件至 protectprivacy@mcafee.com 與我們聯絡。我們將依據適用法律處理此類請求。為了保護您的隱私權，我們可能會先採取相關步驟驗證您的身分，然後再滿足您的請求。對於某些請求，我們可能會在法律允許的範圍內收取管理費用。我們將在執行您的請求之前，告知您可能產生的任何相關費用。

McAfee 會將其收集的個人資料存留多長時間？

McAfee 會在本聲明所述目的所需最短期限內保留您的個人資料，即 (i) 只要您是我們產品的註冊訂閱者或使用者；或 (ii) 只要您的個人資料對於本聲明中所述的合法目的而言為必要條件，且我們擁有有效的法律依據；或 (iii) 在與提供服務有關之商業目的的合理必要範圍內，例如內部報表和對帳目的、保證或向您提供您可能請求的意見回應或資訊。

此外，若提出任何相關的法律要求，我們可能會在與該要求有關的必要額外期限內繼續處理您的個人資料。

上述期限 (在適用範圍內) 結束後，我們將永久刪除、銷毀相關個人資訊或對其進行去識別化處理，以使其不再與您合理地綁定。

兒童的隱私權

McAfee 的某些服務提供安全功能，可供家長監控子女的線上活動、實際位置或對註冊裝置的使用情況。使用這些服務需取得家長同意，且我們不會故意將從兒童裝置上收集的個人資料用於除提供服務之外的任何其他目的。這些產品允許家長隨時刪除其子女的個人設定檔。如果您認為我們錯誤地收集了您子女的資訊，或對我們關於兒童的做法有疑問或疑慮，請透過以下方式與我們連絡。如果您未滿 18 歲，必須取得父母的許可才能存取服務。McAfee 強烈建議家長告訴子女在未經父母許可的情況下，切勿提供真實姓名、地址或電話號碼。如果您發現您的子女在未經您同意的情況下向我們提供了個人資料，您可透過以下方式與我們聯絡，告知我們此類情況。如果我們得知我們收集了 13 歲以下 (在某些司法管轄區為 16 歲以下) 兒童的任何個人資料，我們將立即採取相關措施，刪除此類資訊並終止該兒童的帳戶。

資料傳輸
McAfee 總部位於美國 (請查看「聯絡我們」取得我們的詳細地址)，而我們在美國和世界各地均擁有營運業務、實體和服務供應商。 因此，我們和我們的服務供應商可能會將您的個人資料傳輸至可能無法與您本國的管轄區提供相同資料保護等級的司法管轄區，或於該類地區儲存或存取您的個人資料。我們將採取措施，確保您的個人資料在我們處理資料時所在的司法管轄區內受到充分保護。

歐洲經濟區及英國居民

若您位於歐洲經濟區 (EEA) 或英國 (UK)，則適用以下額外的揭露規定。

資料控管者
如果您購買或下載任一款 McAfee 消費者產品，McAfee Ireland Limited 便是您個人資料的控管者。

處理個人資料的法律依據
我們僅會在以下情況中處理您的個人資料：

• 我們需使用您的個人資料來履行我們與您簽訂的合約中所規定的責任 (例如，針對您購買或請求的服務處理付款和提供服務)。
• 在處理您的個人資料時，我們擁有合法權益。例如，我們擁有合法權益與您溝通有關服務的變更、通知您有關新服務或產品的資訊，以及處理您的個人資料以提供、保護和改善我們的服務。
• 您同意我們處理您的個人資料。
• 我們需要處理您的個人資料以履行我們的法律義務。

資料傳輸
我們根據歐盟法律和適用的歐盟法規，透過以標準合約條款為基礎的一系列公司間協議，將個人資料傳輸至歐洲經濟區或瑞士以外的國家/地區。

個人權利請求與撤銷同意
您可以使用上文「您對您的個人資料擁有哪些選擇？」中所述的機制提交對個人資料行使相關權利的請求。若您最初同意我們處理您的個人資料，則可使用這些機制或透過以下聯絡資訊與我們聯絡，以撤銷您的同意。

監管機構和申訴

若您是歐盟/歐洲經濟區資料主體，並對於我們處理您個人資料的做法存有疑慮，且無法由我方解決，您有權向您居住地或工作地點所在的資料保護機構，或涉嫌侵權行為發生地的資料保護機構申訴 (視兩者中何者適用)，或聯絡愛爾蘭監管機構提出資料保護問題 (造訪 https://www.dataprotection.ie/docs/Home/4.htm，或致電 +353 57 868 4800)；若您是英國境內的資料主體，則您具有相同權利，並可以聯絡英國資訊委員會辦公室 (造訪 https://ico.org.uk/ 或致電 +44 303 123 1113) 以行使您的權利。

日本、阿根廷和加拿大居民

若您是日本、阿根廷或加拿大居民，並對 McAfee 持有的個人資訊 (包括透過使用我們的產品所收集的個人資訊) 存有疑問，則可使用「個人資料申請表」請求更多資訊，網址為：https://www.mcafee.com/zh-hk/consumer-support/policy/legal/data-request.html。

加州居民

您在加州的隱私權利 -《反客戶資訊揭露法》(Shine the Light Law)

未經您的允許，McAfee 不會與非附屬第三方共用可直接識別您個人身分的資訊以實現非 McAfee 行銷目的。

請參閱本隱私權聲明末尾的《加州消費者隱私權法案 (CCPA) 附錄》，了解我們依據 CCPA 向您提供的其他資訊。

內華達州居民

McAfee 不會向非附屬第三方「出售」可識別您個人身分的資訊。術語「出售」的含義如內華達州法律所規定。若您希望我們日後不會出售與您有關的身分識別資訊，則可透過以下聯絡資訊提出請求

關於個人資訊傳輸的公告

McAfee Korea Limited 的資產與員工資料將傳輸給 Musarubra Korea Limited，並交由其管理。

傳輸此類資料時，個人資訊也會傳輸給 Musarubra Korea Limited。如需更多資訊，請按一下此處，暸解關於個人資訊傳輸的公告。

其他網站的連結

我們的網站和服務可能含有其他網站的連結，方便您使用或供您參考。這些網站可能由非 McAfee 附屬公司營運。所連結的網站可能有其自己的隱私權政策或聲明，如果您要造訪其中任一網站，我們強烈建議您檢閱這些隱私權政策或聲明。我們對於任何不隸屬於 McAfee 之網站的內容、隱私權做法或使用情況概不負責。

聯絡我們

如對本隱私權聲明有任何疑問或有其他相關隱私權問題，按一下此處即可聯絡我們。 您也可以寫信給我們，郵寄資訊如下：

若您位於美國，請以掛號方式將信件寄至：
McAfee
Attn: Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA

或來電聯絡我們：+1 (888) 847-8766

若您位於歐洲經濟區，請以掛號方式將信件寄至：
Attn: McAfee Data Protection Officer
Data Business Services
Nördliche Münchner Straẞe 47
D-82031 Grünwald/ München
Germany
+49 (0)89 12501375-0

或來電聯絡我們：+353 21 467 2000

若您位於英國，請以掛號方式將信件寄至：
McAfee
Attn: Data Privacy Officer
Jubilee House
Third Avenue
Globe Park
Marlow, Buckinghamshire
SL7 1EY
United Kingdom

若您位於日本，請以掛號方式將信件寄至：
McAfee Co. Ltd.
Attn: Legal Department
Shibuya Mark City West,
Dougenzaka 1-12-1,
Shibuya-ku,
Tokyo, 150-0043 Japan

若您位於南韓，請以掛號方式將信件寄至：
Attn: Chief Privacy Officer, copy to the Legal Department – Privacy Office
McAfee Korea Limited
5F. Gangnam Finance Center
152, Teheran-ro, Gangnam-gu, Seoul
Korea 06236

生效日期：2023 年 1 月 1 日

根據經《加州隱私權法案》修訂的《加州消費者隱私權法案》(「CCPA」)，我們向加州居民 (「消費者」或「您」) 提供本《加州消費者隱私權法案附錄》(「CCPA 附錄」)。本 CCPA 附錄是對我們的隱私權聲明中所包含資訊的補充。本聲明中使用但未定義的任何加引號術語應具有隱私權聲明中指定的含義。

本 CCPA 附錄不適用於我們向作為 McAfee 現任或前任工作應徵者、員工、約聘人員、所有者、董事或主管之個人所收集的資訊。

個人資訊類別

「個人資訊」是指可識別、與之相關或可合理與特定消費者或家庭聯結的資訊。「個人資訊」不包括可公開取得的資訊、經去識別化處理或彙總的資訊，或某些特定行業隱私權法律所涵蓋的資訊。「敏感個人資訊」係指會揭露消費者以下資料的資訊：社會安全碼、駕照號碼、州身分證號碼或護照號碼的資訊；帳戶登入、財務帳戶、簽帳金融卡或信用卡號碼，以及任何必要的安全或存取代碼、密碼或允許存取帳戶的憑證；精確地理位置；種族或族裔出身、宗教或哲學信仰，或工會成員資格；郵件、電子郵件和簡訊的內容，除非 McAfee 是通訊的預期接收者；基因資料；以及生物識別資訊。

在下表中，我們確定了 (1) 我們計劃收集和使用以及在過去 12 個月內已收集和使用的個人資訊和敏感個人資訊類別 (如 CCPA 中所列)；(2) 在過去 12 個月內，我們出於營運業務目的向其揭露各類個人資訊或敏感個人資訊的第三方類別；(3) 我們用於確定各類個人資訊或敏感個人資訊保留期限的標準；(4) 我們在過去 12 個月內出售或共用的個人資訊和敏感個人資訊類別，「出售」和「共用」的含義如 CCPA 所規定。

我們不會出於金錢考量 (出售的傳統意義) 而出售個人資訊。但是，由於 CCPA 對「出售」和「共用」的定義非常廣泛，可能包括向某些類型的廣告和行銷合作夥伴揭露您的資訊，因此我們向加州居民提供選擇退出任何此類出售或共用其個人資訊的權利。我們不會故意出售或共用任何 16 歲以下人士的個人資訊。

我們在下方提供與敏感個人資訊相關的資訊：

個人資訊的來源
我們直接從您或已安裝服務的裝置以及以下幾類來源取得上述各類個人資訊 (包括敏感個人資訊)：我們的附屬公司、公開資料庫、第三方業務合作夥伴、社群媒體網站和其他第三方來源。

個人資訊的使用
我們將個人資訊 (包括敏感個人資訊) 用於各種業務和商業目的，如我們的隱私權聲明中所述。

CCPA 權利和請求
加州居民可依據 CCPA 提出以下類型的請求：

• 知情、刪除或更正請求
  • 知情請求
    您可以請求我們向您揭露以下資訊，以便瞭解我們在過去十二 (12) 個月或 CCPA 指定的其他期間內收集和使用您個人資訊 (包括敏感個人資訊) 的情況：(1) 我們所收集之有關您的個人資訊；(2) 我們收集此個人資訊的來源類別；(3) 我們向第三方出售、共用或揭露的個人資訊類別；(4) 我們向其出售、與之共用或揭露此類資訊的接收者類別；(5) 出售、共用或揭露個人資訊的業務或商業目的；以及 (6) 我們所收集之關於您的具體資訊。根據適用法律，您可以請求瞭解我們在 2022 年 1 月 1 日之後 (此日期起十二 (12) 個月內) 所收集之有關您的資訊。
  • 刪除請求
    您可以請求我們刪除向您收集的個人資訊。在某些情況下，我們可能會依據 CCPA 中規定的例外情況限制或拒絕您的刪除請求。
  • 更正請求 考量個人資訊的性質和處理個人資訊的目的，您可以請求更正我們所保留之關於您的不準確個人資訊。
• 如何提交知情、刪除或更正請求
  • 您可以傳送電子郵件至 protectprivacy@mcafee.com 或在 https://www.mcafee.com/zh-hk/consumer-support/policy/legal/data-request.html 上的「個人資料申請表」中提交知情請求、刪除請求及/或更正請求。
  • 我們將依據適用法律審核並回應您的請求，同時會考量請求所涉及的個人資訊類型和敏感性。我們可能需要向您索取額外的個人資訊，例如電子郵件地址、居住地或郵寄地址，以驗證您的身分並防止詐欺性請求。若您擁有一個由我們提供服務的受密碼保護帳戶，我們可能會透過我們現有的帳戶身分驗證措施來驗證您的身分，並要求您在揭露或刪除個人資訊之前重新進行身分驗證。若您提出刪除請求，我們可能會在刪除您的個人資訊之前要求您確認請求。
• 選擇退出資訊出售或共用的請求
  • 您可以選擇退出個人資訊的出售或共用。
  • 如要選擇退出資訊出售或共用，請造訪我們的「Do Not Sell or Share My Personal Information」(請勿出售或共用我的個人資訊) 頁面，網址為：https://www.mcafee.com/zh-hk/consumer-support/policy/legal/data-request.html。
• 限制使用敏感個人資訊的請求
  • 您可以請求我們將所收集之有關您的敏感個人資訊的使用限制在我們向您提供服務所必需的範圍內。
  • 如要請求我們限制我們對您敏感個人資訊的使用，請造訪我們的「Limit the Use of My Sensitive Personal Information」(限制使用我的敏感個人資訊) 頁面，網址為：https://www.mcafee.com/zh-hk/consumer-support/policy/legal/data-request.html。

授權代理人
如要作為授權代理人代表加州居民提出請求，您可以使用上述提交方法。在我們的驗證程序中，我們可能會請求您提供 (如適用) 有關您作為授權代理人的證明，其中還可能包括您得在加州進行業務的加州州務卿處登記證明；及/或相關加州居民根據《遺囑檢驗法》第 4121-4130 條出立的授權書；如果您代表加州居民提出知情請求、刪除請求或行使更正權，而未提供該居民根據《遺囑檢驗法》第 4121-4130 條出立的授權書，我們還可能會要求該居民直接向我們證實其身分；或直接向我們確認他們已授予您提交知情請求或刪除請求的許可。

非歧視
您有權在行使您的任何 CCPA 權利時免受非法歧視對待。

財務獎勵聲明
我們可能會不時提供計畫、福利或其他優惠，以作為收集、保留、出售或共用使用者個人資訊 (例如您的聯絡資訊) 的交換，統稱「財務獎勵」。我們提供的任何折扣將基於我們對您個人資訊的估計價值之合理但唯一的決定，同時考量 (但不限於) 對此類資訊產生的預期收入估計，在我們的業務營運中收集、儲存和使用此類資訊可能產生的預期費用，以及在適用法律允許的情況下，與此類資訊對我們業務的估計價值相關的其他相關因素。我們可能會應要求提供有關特定財務獎勵詳情的額外聲明。您可自行選擇是否參與任何財務獎勵計畫。若您之後希望選擇退出財務獎勵計畫，您可以透過下方的聯絡詳細資料向我們提交申請。

聯絡我們

若您對本 CCPA 附錄或其他隱私權相關事宜有任何疑問或請求，請來信寄至：
McAfee
Attn: Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA

或來電聯絡我們：+1 (888) 847-8766

個人資料申請表

Welcome to the McAfee Secure Home Platform! These Terms of Service (“Terms”) affect your legal rights, so please read them carefully. These Terms apply to your access and use of a home wireless network (the “Home Network”) that is protected by McAfee Secure Home Platform (“Platform”). If you will be managing the settings of the Home Network through the Secure Home Platform mobile application (the “App”), then these Terms also apply to you (“Home Network Administrator”) and your use of the App. You may access the Home Network from your personal computer, tablet, mobile device or other Internet-capable device (“your Device”).  In order to access and use the Home Network and/or the App, you must agree to these Terms. The Platform and the App are provided by the applicable McAfee legal entity identified in Section 17 (collectively, “McAfee”, “we”, “us”, or “our”).

By clicking “I accept”, or by accessing or using the Home Network and/or the App, you agree to be bound by these Terms and all terms incorporated by reference. We have included links to additional terms, such as our Privacy Notice which are important and together create this legal agreement that applies to you.  If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 12, you may not access or use the Home Network or the App.

McAfee reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by providing notice through the Home Network or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Home Network and/or App, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Home Network and/or App. If you do not agree to the revised Terms, you may not access or use the Home Network and/or App.

1. SHARING OF DATA

You acknowledge that the Home Network Administrator may receive information about your use of the Home Network, including without limitation, your name, the type of Device you have, and the sites that you visit (for example, the Home Network Administrator may receive a notification if you visit a website that has parental control restrictions enabled). If you do not wish for the Home Network Administrator to receive this information, do not use the Home Network.

2.  PRIVACY

Our Privacy Notice is incorporated by reference into these Terms, and you understand that you are agreeing to the terms therein by accessing or using the Home Network and/or App. Please review the Privacy Notice for additional information about how we collect, use, and disclose information about you. The Privacy Notice applies solely to our use of information about you.  You acknowledge that the policy does not govern the Home Network Administrator’s use of any information about you that the Home Network Administrator receives, or any use of your information by any Internet Service Provider or other third party. 

3. ADDITIONAL PROVISIONS REGARDING THE APP 

Use of the App is permitted only by the Home Network Administrator. If you are not the Home Network Administrator, you have no right to use the App. If you are the Home Network Administrator, in order to use the App, you will need to register for a Platform user account (“Account”) through the App. By creating an Account, you agree to (i) provide accurate, current and complete Account information, (ii) maintain and promptly update, as necessary, your Account information, and (iii) maintain the security of your Account credentials. You agree that we can rely on the instructions of the person that establishes the Account related to your Home Network.  You are not permitted to let other individuals use your Account credentials. You understand that letting another individual control the Home Network through your Account may result in changes to your Platform configurations and permissions. You acknowledge that McAfee has no responsibility to you with respect to the actions of such parties. As such, you are solely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

4.  UNLAWFUL AND PROHIBITED USE

As a specific condition of your access to the Home Network, you explicitly agree not to use the Home Network for any purpose that is unlawful or prohibited by these Terms. You agree: (i) not to violate any applicable law, contract, intellectual property or other third-party right or commit a tort; (ii) not to engage in any harassing, threatening, intimidating, predatory or stalking conduct; not to use the Home Network in any way that could damage, disable, overburden, or impair the Home Network, or interfere with anyone else's use of the Home Network, (iii) not to attempt to gain unauthorized access to the Platform or the App, through hacking, password mining or any other means, (iv) not to attempt to reverse engineer any portion of the Platform or the App, or attempt to infringe the intellectual property rights of others in any way, (v) not to obtain or attempt to obtain any materials or information through any means not intentionally made available through the Home Network or App, (vi) to act responsibly and not use the Home Network or App for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. You further acknowledge and agree that a violation of these Terms may result in a denial of access to the Home Network and App without notice and may subject you to administrative penalty and/or criminal liability.

Additionally, if you are a Home Network Administrator, you agree that you will not permit anyone else to access or use your Account.

5. SECURITY WARNING

Wireless communications, including those sent over the Home Network, are not secure communications. McAfee is not responsible for the privacy of activity using the Home Network. For security purposes, activity on the Home Network may be monitored, but there is no obligation on McAfee to do so or to take any action even if it does.

6. AVAILABILITY OF THE PLATFORM; AUTOMATIC UPDATES

Availability of the Platform. While we aim for the Platform to be highly reliable and available, you acknowledge that it may not be available 100% of the time. The Platform is subject to sporadic interruptions and failures for a variety of reasons beyond our control, including router failure, Wi-Fi intermittency, service provider or your mobile carrier uptime, viruses, bugs or other issues present in your router equipment, computer or other devices connected to your Home Network, and your App configurations, among others. You acknowledge these limitations and agree that McAfee is not responsible for any damages allegedly caused by the failure or delay of the Platform. Additionally, you are solely responsible for any fees charged directly by such third parties in connection with your use of the Platform and for your compliance with all applicable agreements and policies provided by such third parties.

Automatic Updates. We may from time to time develop updates, patches, bug fixes, and other modifications to the Software (“Updates”) at no cost to you. Updates may be automatically installed without providing any additional notice or receiving any additional consent from you. By accessing or using the Software, you consent to automatic Updates. You further acknowledge that you may be required to install Updates to use the Software, and to promptly install any Update we provide.

7. PROPRIETARY RIGHTS

McAfee Property. You acknowledge that all of the intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets in the Platform and the App (and in the underlying technology) are owned by McAfee, its affiliates or its licensors. All rights not expressly licensed are reserved.

Feedback. You may choose to, or we may invite you to submit, comments, ideas, suggestions, or concerns about the Platform and the App (collectively, “Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place McAfee under any fiduciary or other obligation. You acknowledge that McAfee may use, copy, modify, publish, or redistribute your submissions for any purpose without any compensation to you. You further agree that McAfee does not waive any rights to use similar or related ideas previously known to McAfee, whether developed by its employees or obtained from other sources. 

8. LIMITED LICENSE

We are pleased to grant you a nonexclusive, revocable, non-assignable, non-sublicensable, limited license to use the Platform and the App for personal use only and in accordance with these Terms and all applicable laws and regulations. The Platform is intended to be used only on the router on which it is pre-installed, and the App is intended to be used only on a supported mobile device owned by you.  Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, copyright, trademark, or other proprietary right of McAfee or any third party, whether by estoppel, implication or otherwise. This license is nontransferable and is revocable by us in the event you violate this Agreement.  Upon any termination of this license, you must immediately cease all use of the Platform and App. 

9.  LIMITED WARRANTY; DISCLAIMERS

Except for the limited warranty below, McAfee disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Home Network or App, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Home Network or App, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Home Network or App, (d) your use of the Home Network or App, (e) your use of any equipment or software in connection with the Home Network or App, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet.

Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Home Network, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. We are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites. McAfee does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use.

The Platform, Home Network, and App are provided on an “as is” and “as available” basis without warranties of any kind. McAfee makes no warranties or representations, and expressly disclaims any and all warranties, including but not limited to the implied warranties of design, merchantability, fitness for a particular purpose, and title, any warranties arising from a course of dealing, usage, or trade practice, and any warranties of non-infringement of any third party's patent(s), trade secret(s), copyright(s) or other intellectual property rights. McAfee will not be liable for any damages (including direct, indirect, incidental, consequential, special or punitive). McAfee does not warrant that the operation of the Home Network or App will be uninterrupted or error-free. No oral or written information given by McAfee or an authorized representative of McAfee shall create any warranty.

In addition, McAfee does not represent or warrant that the Platform, Home Network, and App are accurate, complete, reliable, current or error-free, or that the content or websites that you or users of your Home Network request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering based on your App configurations may not be 100% accurate, and that McAfee is not responsible in the event that certain content on your Home Network is not appropriately filtered according to your configurations. While McAfee attempts to make your access to and use of the Platform, Home Network, and App safe, we cannot and do not represent or warrant that the Platform, Home Network, or App, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Platform, Home Network, and App.

You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. That way, you have another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore the deleted/destroyed/modified data. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data.

Limited Warranty. We warrant that the Platform will perform substantially in accordance with the product description provided at McAfee.com. If you are dissatisfied with any portion of the Platform or the App, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Home Network.

10. LIMITATION OF LIABILITY

Under no circumstances are we or our suppliers, licensors or other third-party service providers liable to you for any: (a) indirect, special, incidental, or consequential damages; (b) theft of personally identifiable information or cost of procuring substitute services, and (c) damages for loss of profits, loss of goodwill, loss of personnel salaries, work stoppage, computer failure or malfunction, loss of data, or negligence of any kind, or for any other nondirect damage or loss.  In no event will our, our affiliates’ or our suppliers’, licensors’ or other third-party service providers’ aggregate liability to you for direct damages under these terms exceed the greater of (i) the price you paid for the Platform service, or (ii) if you have not paid McAfee for the use of any services, $100.00 USD (one-hundred U.S. dollars).  Nothing in these Terms limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction.

11. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold McAfee and its past, present, and future employees, officers, directors, contractors, equity holders, parent companies, subsidiaries, affiliates, licensors and suppliers (collectively, the “McAfee Parties”) harmless from any damages, liabilities, claims, demands, awards, judgments, losses, fees, expenses, and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or in equity, whether in tort, contract, or otherwise (collectively, “Claims”) made by any third party due to or arising out of (i) any misuse by you or anyone you authorize to use the Home Network, your Account, or the App; (ii) your violation of these Terms or any other applicable terms, policies, warnings, or instructions provided by McAfee or a third party in relation to the Home Network or App; (iii) any Feedback you provide; or (iv) your violation of any law or the rights of a third party. You agree to promptly notify McAfee of any third party Claims, cooperate with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that McAfee Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and McAfee.

12. BINDING ARBITRATION AND CLASS ACTION WAIVER

Agreement to Arbitrate Disputes. Any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy (“Claim”) by either you or us against the other arising from, relating to or in any way concerning the Terms, the Home Network, the App, or any other services you receive from us (or from any advertising for any such products or services) shall, at the demand of either party, be resolved by confidential binding arbitration.  This agreement to arbitrate also includes: (i) claims relating to the enforceability or interpretation of any of these arbitration provisions; (ii) Claims by you, and also Claims made on your behalf or connected to you, such as an employee, representative, agent, predecessor, successor, heir, assignee, or trustee in bankruptcy; (iii) Claims that relate directly to us, and/or to our parent, affiliates, successors, assignees, employees, and agents; and (iv)  Claims asserted as part of a class action, private attorney general or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis and the arbitrator may award relief only on an individual (non-class and non-representative) basis. You and we agree that no class action, consolidated action, private attorney general or other representative claims may be pursued in arbitration, nor may such actions be pursued in court.  By accepting this arbitration agreement, you agree to waive the right to initiate or participate in a class action, representative action, private attorney general action or consolidated arbitration in any matter encompassed by this arbitration provision.

Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration.  Notice should be sent to McAfee, 5000 Headquarters Drive, Plano, TX 75024, Attention: Legal Department.  The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested.  You and McAfee will attempt to resolve any dispute through informal negotiation within 60 days from the date of the Notice of Dispute is sent.  After 60 days, you or we may commence arbitration.

Administration of Arbitration. If any dispute is not resolved by informal negotiation, any claim, dispute, or controversy will be, at the demand of either party, conducted exclusively by binding arbitration governed by the Federal Arbitration Act (“FAA”), and not state law.  You are giving up the right to litigate (or participate as a party or class member in) all disputes in court before a judge or jury.  Instead, all disputes will be resolved on an individual basis before a single, neutral arbitrator and the proceeding shall be confidential.  The arbitrator will be either a lawyer admitted to practice law in his or her jurisdiction and with at least ten years’ experience, or a retired or former judge selected in accordance with the rules of the AAA.  The arbitrator is bound by the terms of this Agreement, and the arbitration shall be governed by the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes of the AAA, as modified by this Agreement (the “Arbitration Rules”).  For more information, see adr.org or call 1-800-778-7879. 

All arbitration proceedings shall be conducted in English, and the United States FAA shall govern the interpretation, enforcement, and proceedings pursuant to the binding arbitration clause in these Terms.  The award shall be confidential and only disclosed as is necessary to obtain judgment or as otherwise required by law.  You and we further agree that a judgment may be entered upon the award by any court having jurisdiction.  The arbitration award shall determine the rights and obligations between the named parties only, and only in respect of the claims in arbitration, and shall not have any bearing on the rights and obligations of any other dispute.

Costs. The party initiating the arbitration shall pay the initial filing fee.  If you file the arbitration and an award is rendered in your favor, we will reimburse your filing fee.  We will pay the fees and costs for the first day of any hearing.  All other fees and costs will be allocated in accordance with the arbitration rules.  However, we will advance or reimburse filing and other fees if the arbitrator rules that you cannot afford to pay them or if you ask us and we determine there is a good reason for doing so.  Each party shall bear the expense of their respective attorneys, experts, witnesses, and other expenses, regardless of who prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.

Right to Resort to Provisional Remedies Preserved. Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

Conflicting Terms. In the event of a conflict between the Arbitration Rules and this arbitration agreement, this arbitration agreement shall govern.  If any portion of this arbitration agreement is deemed invalid or unenforceable, it shall not invalidate the other provisions of the arbitration agreement, provided, however, that (a) if the prohibition on classwide arbitration is deemed invalid, then this entire arbitration agreement shall be null and void; and (b) if the prohibition on arbitration of representative claims brought in a private attorney general capacity is deemed invalid, then the arbitration agreement shall be null and void as to such claims only.  This arbitration agreement shall survive the termination or cancellation of these Terms.  In the event of a conflict between this arbitration agreement and any other applicable arbitration provision, this arbitration agreement shall control.

Waiver of Jury Trial. If for any reason a claim proceeds in court rather than through arbitration, you and McAfee agree that there will not be a jury trial.  You and McAfee unconditionally waive any right to trial by jury in any dispute that in any way relates to or arises out of these Terms or from any services you receive from us (or from any advertising for any such services).  In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.

13. GOVERNING LAW

Except as provided in Section 18 below, these Terms, your access to and use of the Home Network, the relationship of the parties, and any disputes arising out of, concerning, or relating to the Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  If for any reason, the laws of the State of New York are found not to apply, then these Terms, the use of the Platform, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and McAfee, will be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflict of law principles, except that the FAA governs all provisions relating to arbitration.  The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to the Home Network.

14. TERMINATION

These Terms will remain in full force and effect so long as you continue to access or use the Home Network and/or App, or until terminated in accordance with the provisions of these Terms. At any time, McAfee may (i) suspend or terminate your rights to access or use the Home Network and/or App, or (ii) terminate these Terms with respect to you if McAfee in good faith believes that you have used the Home Network or App in violation of these Terms, including any incorporated guidelines, terms or rules. Upon termination of these Terms, your right to use the Home Network and App will automatically terminate.

15. SEVERABILITY

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

16. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and McAfee relating to your access to and use of the Home Network and, if you are the Home Network Administrator, your access to and use of the App. The failure of McAfee to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.

17.  LICENSING ENTITIES

The Platform is licensed to you by one of these legal entities:

(a) McAfee, LLC., a Delaware corporation, with offices located at 2821 Mission College Blvd., Santa Clara, California 95054, USA, if the Platform is used in North America, Central America, South America, or the Caribbean;
(b) McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland if the Platform is used in Europe, the Middle East, Africa, Asia, or the Pacific Rim; or
(c) McAfee Co., Ltd. with offices located at Shibuya Mark City West Building 12-1, Dougenzaka 1-Chome, Shibuya-ku, Tokyo 150-0043, Japan, if the Platform is used in Japan.

18. LOCAL LAW

The subsections below contain information regarding the local laws of certain jurisdictions that will apply to this Agreement and may supersede certain provisions as referenced herein.

Australia – For consumers in Australia:

The benefits to you under the limited warranty in Section 9 of this Agreement are in addition to other rights and remedies of you may have under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is made by McAfee Ireland Limited, with offices located at Building 2000 City Gate, Mahon, Cork, Ireland, but you may call 1-800-998-887 with questions regarding our warranty for Australian customers. Any claims made under this warranty must be sent, at your expense, to the following address:

Legal Department

McAfee Australia Pty Ltd
Level 20
201 Miller Street
North Sydney NSW 2060

For customers located in Australia, if a tangible medium on which software was delivered is defective, you must return the defective medium to us at your expense, with a copy of your receipt, within 14 days of discovering the defect. We will notify you of receipt within 14 days of receiving it.

The disclaimers in Section 9 do not apply to you to the extent that Australian law does not allow the exclusion or limitation of any applicable statutory guarantees, express or implied warranties, conditions, representations or terms. In that case, the express or implied warranties are limited to the maximum extent permitted by applicable law.

The limitations on liability set forth in Section 10 do not apply to consumers in Australia.

Nothing in this agreement limits any rights you may have under existing consumer-protection statutes or other applicable laws, including Australian consumer law, that may not be waived by contract in your jurisdiction.

Canada – If you downloaded the App in Canada, unless expressly prohibited by local law, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with the laws in force in the Province of Ontario, Canada.

European Union, Iceland, Norway, or Switzerland – If you acquired the App in the European Union, Iceland, Norway, or Switzerland, then national law of the country where you downloaded the App applies.

Japan – If you downloaded the App in Japan, then these Terms, the use of the Home Network and App, the relationship of the parties, and any disputes arising out of, concerning, or relating to these Terms, including any disputes between you and us, will be governed by and construed in accordance with Japanese law without regard to its choice-of-law rules.

19. ADDITIONAL TERMS FOR THE APP

NOTICE REGARDING APPLE

Notwithstanding any terms to the contrary in these Terms, the following additional terms will apply to the download of the App for use on the iPhone, iPod Touch or iPad:

You and McAfee acknowledge that these Terms are solely between you and McAfee, and not with Apple, Inc. ("Apple"), and that McAfee, not Apple, is solely responsible for the Software, the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). You acknowledge and agree that the availability of the App is dependent on the third party from which you received the App, e.g., the Apple iPhone App Store ("App Store"). You agree to pay all fees charged by the App Store in connection with the App (if any). You further acknowledge that the usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Software ("Apple Usage Rules") as of the date you download the App. In the event of any conflict between the terms and conditions of the Apple Usage Rules and the terms and conditions of these Terms, the terms and conditions of the Apple Usage Rules will govern if they are more restrictive.

Scope of License. The license granted to you is limited to a non-transferable license to use the App on any iPhone, iPod Touch or iPad that you own or control as permitted by the Apple Usage Rules.

Maintenance and Support. McAfee is solely responsible for providing maintenance and support services with respect to the App. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Warranty. You acknowledge and agree that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App by you, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You also acknowledge and agree that to the extent that there are any applicable warranties, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty, such will be the sole responsibility of McAfee. However, you understand and agree that, in accordance with these Terms, McAfee has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App, except those implied by law.

Product Claims. You and McAfee acknowledge and agree that as between Apple and McAfee, McAfee, not Apple, is responsible for addressing any of your claims or any third party claims relating to the App or your possession and/or use of the App, including, but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.

Intellectual Property Rights. You and McAfee acknowledge and agree that, in the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, McAfee, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under these Terms.

Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer Name and Address. Any end-user questions, complaints or claims with respect to the App should be directed to: http://service.mcafee.com

Third Party Beneficiary. The parties acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce any of the terms and conditions of these Terms against you as a third party beneficiary thereof. However, the right of McAfee to terminate, rescind, or make any change to these Terms is not subject to the consent of any other person.

20. CONTACT US

• Customer & Technical Support: http://service.mcafee.com
• Privacy: https://www.mcafee.com/consumer/en-us/legal.html

生效日期：2021 年 12 月 1 日

本聲明提供關於我們收集、使用和共用資料的資訊，以及我們對於以尊重的方式使用所收集個人資料的鄭重承諾。

McAfee, LLC 及其附屬機構 (以下稱「McAfee」、「我們」、「我方」「我們的」) 極為重視隱私權、安全性和線上安全，這些均是我們基本任務中不可或缺的部分；而我們的基本任務是保護我們產品和服務的使用者 (以下稱「您」和「您的」)，使其線上資訊和活動免受盜竊、破壞和未經授權存取的風險。 本隱私權聲明 (以下稱「聲明」) 旨在告知您我們如何透過您為 Firefox 瀏覽器下載的 McAfee® WebAdvisor 擴充功能 (以下稱「WebAdvisor」或「服務」) 或在您與我們互動時收集、使用和分享您的個人資料。

當您存取或使用我們的服務時，即表示您確認您已閱讀本聲明並瞭解其內容。 您對我們服務的使用以及與隱私權相關的任何爭議均受本聲明、任何適用的服務條款 (包括任何適用的損害賠償限制和爭議解決) 以及任何適用的「終端使用者授權合約」的約束。

隨著 McAfee 的發展，我們的業務也在發生變更，因此我們可能會在我們認為適當的時候更新本聲明，以反映這些變更。 如果本隱私權聲明有任何重大變更，我們將透過電子郵件、產品內通知或適用法律規定的其他方式通知您。 請務必返回檢查，並確認您已檢閱本聲明的最新版本。

本聲明適用於全球所有的服務使用者。 部分使用者 (包括歐洲經濟區居民) 可能享有本聲明中所述的其他權利，具體視其所在位置而定。

我們收集哪些類型的資訊？

為提供服務，我們需要收集相關資訊。 有些資訊由您直接提供給我們，有些由我們透過服務自動收集。 在本聲明中，「個人資料」係指單獨使用或與其他資料結合使用即可識別您身分的資料。

我們收集您提供給我們的資訊。 如果您選擇填寫表單或問卷調查、請求客戶服務或以其他方式與我們聯絡，我們會收集您的聯絡資訊 (例如姓名、電子郵件地址和電話號碼)。

您也可向我們提供其他資料。 例如，當您使用我們的身分監視服務時，您可選擇提供您的社交媒體登入資訊，以便我們監視您的社交媒體帳戶。

我們會自動收集有關您與服務及安裝服務的裝置互動的資訊。 

例如，我們可能會收集並使用以下資訊：

• 有關您的電腦、裝置、應用程式和網路的詳細資料，包括網際網路通訊協定 (IP) 位址、裝置 ID 以及在您存取網際網路時系統自動指派給您電腦或裝置的其他裝置識別碼、瀏覽器類型和語言、語言偏好設定、硬體類型、作業系統、您在使用服務前後造訪的頁面，在某些情況下，亦包括您造訪的日期和時間，以及透過使用服務採取的其他操作，例如偏好設定。
• 關於您的網際網路、應用程式或網路使用情況的詳細資料 (包括您造訪過的網頁網址、網域名稱或流量資料)，以及效能資訊、當機記錄和其他彙總或統計資訊。

為向您提供我們的服務，包括偵測與評估惡意軟體和垃圾郵件，我們可能會掃描、收集和儲存網址和流量資料，以及從網際網路下載的檔案相關中繼資料 (例如檔案名稱和大小)。

我們如何使用所收集的資訊？

為了提供您周全保護
當您安裝或使用我們的服務時，服務會在您的裝置或環境背景中執行，以協助預測威脅並為您、您的裝置和資訊提供更完善的保護。 例如，McAfee 可能出於以下目的使用所收集的資訊：

• 分析傳送至您裝置或自您裝置傳送的資料，以隔離和識別威脅、漏洞、病毒、可疑活動、垃圾郵件和攻擊，以及告知您存在潛在的威脅；
• 加入威脅情報網路、展開研究，以及調整產品和服務，以協助應對新的威脅；
• 檢查服務更新並建立有關我們服務的效能報告，以確保服務正常運作；以及

用於企業營運
我們亦會將所收集的資訊用於其他業務目的，包括：

• 分析您的行為，以衡量、自訂和改善我們的網站和服務，包括開發新產品和服務；
• 宣傳我們認為您可能感興趣的 McAfee 產品和服務；
• 提供客戶支援、排解問題及回應請求、問題和意見；
• 宣傳特殊活動、計劃、調查、競賽、抽獎及其他優惠和促銷，並管理對這些活動的參與；
• 進行市場和消費者研究以及趨勢分析；
• 對在我們的部落格、論壇和其他公開通訊工具中張貼文章提供支援；
• 預防、偵測、辨識、調查及回應潛在或實際的索賠、責任、禁止的行為和犯罪活動；以及
• 遵守並強制履行法律權利、要求、合約和政策。

第三方廣告

我們會與第三方廣告公司合作，在您造訪我們的網站或使用某些服務時向您展示或投放廣告。 這些第三方廣告商可能會收集您與網站、服務或是其他網站或服務的互動資料，以衡量其廣告的有效性並提供個人化的廣告內容。 請參閱我們的 Cookie 聲明，深入瞭解 McAfee 和這些廣告合作夥伴如何使用 Cookie 等追蹤技術以及可供您選擇的選項。

我們會與誰共用個人資料？

一般而言，我們會根據法律要求或徵得您的同意後揭露我們收集的資訊，以提供服務、與您通訊、宣傳或推廣我們的服務，以及促進我們業務的變更或轉讓。 我們可能會以下列方式共用個人資訊：

• 與 McAfee 集團公司的現有和未來成員共用資訊，且僅將資訊用於本聲明中說明的用途；
• 與為我們履行服務的服務供應商共用資訊 (如果適用法律有所規定，我們可應要求提供消費者產品複委託者清單)
• 如果我們認為對預防實體、財務或其他傷害、損害或損失實屬必要且適宜 (包括防範詐欺或信用風險)，即會共用資訊；
• 根據當局和適用法律的指示或要求，需與法律、政府或司法機關共用資訊，或涉及法律活動 (如回應可疑的違法或非法活動的傳票或調查，或我們真誠相信使用者可能參與違法或非法活動，或我們受合約或法律約束，需使客戶或業務合作夥伴遵守適用法律) 時需共用資訊；
• 與收購、合併、資產出售或其他類似業務轉移有關，或在前述事項的談判期間，且該類業務轉移涉及我們所有或絕大部分的資產或功能，而其中個人資料會作為企業資產的一部分進行轉移或共用 (前提是該方同意以與本聲明一致的方式使用或揭露此類個人資料，或徵得您的同意可將此類資料用於其他用途或進行其他揭露) 時即會共用資訊；
• 徵得您的同意或在您的指示下，如您選擇共用資訊或公開發佈內容和評論 (例如社群媒體貼文) 時即會共用資訊；以及
• 如果您訂閱的產品允許使用該功能，則根據您自行決定，與您選擇的人員共用資訊。
• 我們也可能與第三方共用不會識別您身分或任何特定裝置的彙總資料。

我們如何保護您的資料？

我們採用管理、組織、技術和物理安全措施來保護我們收集和處理的個人資料。 我們的安全控制措施旨在維持資料的機密性、完整性和適當的可用性層級。

您對您的個人資料擁有哪些選擇？

個人資料的個別權利
根據適用法律，您可能有權：(i) 請求確認我們是否正在處理您的個人資料；(ii) 獲得對您個人資料的存取權或個人資料副本；(iii) 接收您的個人資料的可攜式副本，或要求我們將該類資訊傳送給另一個組織 (以下稱「資料可攜權」)；(iv) 尋求對不正確、不真實、不完整或不當處理的個人資料進行更正或修正；(v) 限制我們處理您的個人資料；(vi) 反對我們處理您的個人資料；以及 (vii) 在法律規定的某些例外情況下，請求刪除我們保留的關於您的個人資料。

若要行使其中任何一項權利，請造訪我們的「個人資料申請表」(https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html)，或透過下述方式與我們聯絡。 我們將依據適用法律處理此類請求。 為了保護您的隱私權，我們可能會先採取相關步驟驗證您的身分，然後再滿足您的請求。 對於某些請求，我們可能會在法律允許的範圍內收取管理費用。 我們將在執行您的請求之前，告知您可能產生的任何相關費用。

McAfee 會將其收集的個人資料存留多長時間？

McAfee 會在本聲明所述目的所需最短期限內保留您的個人資料，即 (i) 只要您是我們產品的註冊訂閱者或使用者；或 (ii) 只要您的個人資料對於本聲明中所述的合法目的而言為必要條件，且我們擁有有效的法律依據；或 (iii) 在與提供服務有關之商業目的的合理必要範圍內，例如內部報表和對帳目的、保證或向您提供您可能請求的意見回應或資訊。 在法律要求的情況下，我們會在您與服務最後一次互動後的三年內刪除您的生物識別資料。

此外，若提出任何相關的法律要求，我們可能會在與該要求有關的必要額外期限內繼續處理您的個人資料。

上述期限 (在適用範圍內) 結束後，我們將永久刪除、銷毀相關個人資訊或對其進行去識別化處理，以使其不再與您合理地綁定。

兒童的隱私

McAfee 的某些產品提供安全功能，可讓家長監測子女的線上活動、實際位置或使用註冊裝置的情況。 WebAdvisor 並不在這些產品之列。 如果您未滿 18 歲，必須取得父母的許可才能存取服務。 McAfee 強烈建議家長告訴子女在未經父母許可的情況下，切勿提供真實姓名、地址或電話號碼。 如果您發現您的子女在未經您同意的情況下向我們提供了個人資料，您可透過以下方式與我們聯絡，告知我們此類情況。 如果我們得知我們收集了 13 歲以下 (在某些司法管轄區為 16 歲以下) 兒童的任何個人資料，我們將立即採取相關措施，刪除此類資訊並終止該兒童的帳戶。

資料傳輸
McAfee 總部位於美國 (請查看「聯絡我們」取得我們的詳細地址)，而我們在美國和世界各地均擁有營運業務、實體和服務供應商。 因此，我們和我們的服務供應商可能會將您的個人資料傳輸至可能無法與您本國的管轄區提供相同資料保護等級的司法管轄區，或於該類地區儲存或存取您的個人資料。 我們將採取措施，確保您的個人資料在我們處理資料時所處的司法管轄區內獲得充分保護。

歐洲經濟區居民

若您身處歐洲經濟區 (EEA)，則適用以下額外的揭露規定。

資料控管者
如果您購買或下載了任一款 McAfee 消費者產品，McAfee Ireland Limited 便是您個人資料的控管者。

處理個人資料的法律依據
我們僅會在以下情況中處理您的個人資料：

• 我們需使用您的個人資料來履行我們與您簽訂的合約中所規定的責任 (例如，針對您購買或請求的服務處理付款和提供服務)。
• 在處理您的個人資料時，我們擁有合法權益。 例如，我們擁有合法權益與您溝通有關服務的變更、通知您有關新服務或產品的資訊，以及處理您的個人資料以提供、保護和改善我們的服務。
• 您同意我們處理您的個人資料。
• 我們需要處理您的個人資料以履行我們的法律義務。

資料傳輸
我們根據歐盟法律和適用的歐盟法規，透過以標準合約條款為基礎的一系列公司間協議，將個人資料傳輸至歐洲經濟區或瑞士以外的國家/地區。

個人權利請求與撤銷同意
您可以使用上文「您對您的個人資料擁有哪些選擇？」中所述的機制提交對個人資料行使相關權利的請求。 若您最初同意我們處理您的個人資料，則可使用這些機制或透過以下聯絡資訊與我們聯絡，以撤銷您的同意。

監管機構和投訴

若您是歐盟/歐洲經濟區資料主體，且擔心我方無法妥善處理您的個人資料，您有權向您居住或工作地點的資料保護機構或涉嫌侵權行為發生地的資料保護機構投訴 (如適用)，或聯絡愛爾蘭監管機構提出資料保護問題 (造訪 https://www.dataprotection.ie/docs/Home/4.htm，或致電 +353 57 868 4800)。

日本、阿根廷和加拿大居民

若您是日本、阿根廷或加拿大居民，並對 McAfee 持有的個人資訊 (包括透過使用我們的產品所收集的個人資訊) 存有疑問，則可使用以下網站提供的「個人資料申請表」請求更多資訊：https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html

加州居民

您在加州的隱私權利 -《反客戶資訊揭露法》(Shine the Light Law)

未經您的允許，McAfee 不會與非附屬第三方共用可識別您身分的資訊以實現其行銷目的。

《加州消費者隱私權法案》(California Consumer Privacy Act)

若您是加州居民，可以使用「個人資料申請表」(https://www.mcafee.com/en-us/consumer-support/policy/legal/gdpr-data-request.html) 提出申請以行使您對個人資料的相關權利。根據《加州消費者隱私權法案》，McAfee 不會「出售」您的個人資料。

內華達州居民

McAfee 不會向非附屬第三方出售可識別您個人身分的資訊。 若您希望我們日後不再出售與您有關的可識別資訊，則可使用以下聯絡資訊提出請求。

指向其他網站的連結

我們的網站和服務可能含有指向其他網站的連結，方便您使用或供您參考。 這些網站可能由非 McAfee 附屬公司營運。 所連結的網站可能有其自己的隱私權政策或聲明，如果您要造訪其中任一網站，我們強烈建議您檢閱這些隱私權政策或聲明。 我們對於任何不隸屬於 McAfee 之網站的內容、隱私權做法或使用情況概不負責。

聯絡我們

如對本隱私權聲明有任何疑問或有其他相關隱私權問題，按一下此處即可聯絡我們。 您也可以寫信給我們，郵寄資訊如下：

如果位於美國，請以掛號方式將信件寄至：
McAfee
Attn: Legal Department – Privacy Office
6220 America Center Drive San Jose, CA 95002 USA

或來電聯絡我們：+1 (888) 847-8766

若位於歐洲經濟區，請以掛號方式將信件寄至：
McAfee
Attn: Legal Department
2000 City Gate
Mahon
Cork
Ireland
T12 RRC9

或致電我們：+353 21 467 2000

日本掛號郵件：
McAfee Co. Ltd.
Attn. Legal Department
Shibuya Mark City West,
Dougenzaka 1-12-1,
Shibuya-ku,
Tokyo, 150-0043 Japan

南韓掛號郵件：
Attn: Chief Privacy Officer, copy to the Legal Department – Privacy Office
McAfee Korea Limited
5F. Gangnam Finance Center
152, Teheran-ro, Gangnam-gu, Seoul
Korea 06236

What is McAfee Virus Protection Pledge?

From the moment you subscribe, we’re here to help keep your devices virus-free with our multi-layered protection. We want you to know that you can browse, bank and shop online safely with the knowledge that you have one of the best security services in the world protecting your digital life.

The Virus Protection Pledge provides you with the confidence that in the event a supported device gets a virus, a McAfee expert will remove it. If we can’t, we will offer a refund.

Our Virus Protection Pledge (VPP) is subject to and governed by the Virus Protection Pledge Terms & Conditions and the McAfee License Agreement.

To qualify for VPP and its virus removal and refund features, you must be enrolled in our auto-renewal service and meet the requirements set forth in the Full Terms. Below is a summary of the key terms:

1. VPP is only valid for qualifying products, supported devices and specified languages and countries, as set out in our System Requirements.
2. Your subscription must be actively enrolled in automatic renewal (turned on) and your account must have a valid credit card, debit card, or other payment mechanism on file. If you opt out of auto-renewal, you will not be entitled to VPP and its free virus removal service and refund features.
3. To be eligible for the VPP virus removal service and qualify for a refund in the event we cannot remove a virus, you must have a McAfee anti-virus product installed and active on the qualifying device prior to the infection of the virus.
4. Standalone services and products which do not include AV Protection, such as McAfee WebAdvisor or McAfee True Key, are not covered. Additionally, this Pledge does not apply to small business or enterprise products and services.
5. A high speed internet connection is required to perform the virus removal service.
6. Eligibility ends when your paid subscription ends.
7. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required. Our refund will be a full refund of the actual price paid for the current subscription term.
8. Applicable law or regulation(s) of the country in which you reside may limit or alter the availability or scope of the Pledge.

THIS REFUND DOES NOT APPLY TO, AND WE ARE NOT RESPONSIBLE FOR, ANY LOSS OR DAMAGES CAUSED BY A VIRUS OR OTHER MALWARE.

Virus Protection Pledge – Terms & Conditions

If we are unable to remove a virus or other malware from your Qualifying Device protected by our Anti-Virus Software, you are entitled to obtain a refund (the “Pledge”) as described in these Virus Protection Pledge Terms & Conditions (these “Pledge Terms”). These Pledge Terms are subject to and governed by the McAfee License Agreement available on our website which is hereby incorporated by reference. All refunds are expressly conditioned upon your agreement to the McAfee License Agreement and these Pledge Terms.

1. Refund Eligibility
   In order to be eligible for a refund, you must meet the following conditions:
   1. The Pledge only applies to qualifying device(s) that meet the System Requirements specified in the McAfee License Agreement (each a “Qualifying Device”). Additionally, a high speed internet connection is required.
   2. You must have a McAfee anti-virus product installed and active on the qualifying device which is covered by the Pledge (“Anti-Virus Software”) prior to the infection of the virus. The Anti-Virus Software covered by the Pledge are listed in the System Requirements. The Pledge does not apply to standalone services and products which do not include virus protection, such as: McAfee WebAdvisor, McAfee True Key, McAfee Battery Optimizer, TechMaster PC-Tune Up, McAfee Mobile Security for iPhone and iPad, and McAfee Mobile Security for Android.
   3. Only paid, active subscriptions to Anti-Virus Software are eligible for a refund under the Pledge. Your eligibility for a refund under the Pledge expires upon expiration or termination of the subscription to the Anti-Virus Software.
   4. The Pledge is only valid in the languages and countries we support, as set out in the Virus Protection Pledge entry in the System Requirements. As of the Date Last Updated, this includes: English, in Australia, Canada, India, Malaysia, New Zealand, Philippines, Singapore, United Kingdom & United States.
   5. The Pledge does not apply to trial subscriptions or free software.
   6. You must purchase, renew, or upgrade your subscription directly from McAfee.com; or if you have purchased the subscription from a retailer, valid, current proof of purchase is required.
   7. Your subscription to Anti-Virus Software must be actively enrolled in automatic renewal. Your account must have a valid credit card, debit card, or other payment mechanism on file with us, and your automatic renewal settings must be turned on. If you opt out of autorenewal, you will not be entitled to the virus removal service or entitled to receive a refund.
   8. Applicable law or regulation(s) of the country in which the Qualifying Device is located may limit or alter the availability or scope of the Pledge.
      
2. Exclusions

   McAfee is not responsible for, and the refund DOES NOT apply to any loss or damage(s) incurred as a result of viruses. This Pledge applies solely to McAfee’s efforts to remove viruses from a Qualifying Device running Anti-Virus Software. It does not apply to other attacks, security breaches, threats, or damages resulting therefrom. For example, the Pledge will not cover losses or damage resulting from malware or viruses that (i) delete or destroy your data; (ii) modify your files; or (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The only way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device or location. Additionally, this Pledge does not apply to small business or enterprise products and services.

3. Services

   McAfee shall provide the virus removal services as set forth in the Virus Removal Service Terms of Service which is hereby incorporated by reference.

4. Refund

   Annual or Monthly Anti-Virus Software Subscriptions. If you purchased an annual or monthly subscription to Anti-Virus Software, our refund will be a full refund of the actual price paid for the specific Anti-Virus Software subscription in the current subscription term (monthly or annual as purchased).

   Multi-Year Anti-Virus Software Subscriptions. If you purchased a multi-year subscription to Anti-Virus Software for a lump sum price, our refund will be a refund of the actual price paid for the specific Anti-Virus Software subscription.

   Bundled Subscriptions. If you purchased the subscription to Anti-Virus Software as part of a bundle of products/services, your refund will be the price of the Anti-Virus Software as posted on our website, not to exceed the total price paid for that bundle.

   For all subscription types, any savings, rebates, refunds, shipping, handling, and taxes are not refundable, except in states or jurisdictions where shipping and taxes are refundable.

5. Redemption and requesting a Refund

   The process you must follow to redeem the pledge and request a refund is available here.

6. Disclaimer

   While McAfee will make commercially reasonable efforts to remove a virus from your Qualifying Device running Anti-Virus Software, you understand and agree it is possible that a virus may not be removable, and McAfee does not guarantee that it will remove all viruses from your device(s). To the extent permitted by applicable law, McAfee will have no liability for loss of or recovery of data, service, or loss of use of systems(s) or networks arising out of the Pledge or any act or omission, including negligence, by McAfee and/or its representatives. To the extent permitted by applicable law, McAfee reserves the right to refuse, suspend or terminate the Pledge in its sole discretion. The Pledge is not transferable.

7. Questions

   If you have any questions, comments or concerns about these Terms, please contact us at: Support.

LAST UPDATED: August 2, 2016.