McAfee^® Virus Removal Service

Q: What does McAfee Virus Removal Service include?

- McAfee technicians will access your PC remotely; no interaction or knowledge is required from you. - Our antivirus software does a full system scan to remove viruses, Trojans, spyware, rootkits and more. Your PC gets a complete security check, helping ensure that all threats have been removed. - The pop-up blocker configuration prevents you from seeing unwanted ads and from getting infected by accidentally clicking on threats disguised as advertisements. - McAfee Software and Virus Signature Update keeps your PC protected after McAfee technicians have done their work.

Get PC repairs from the comfort of your home thanks to our friendly security experts

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For Windows^®

Remote virus removal services

If you need a virus removed, it’s easy to chat with one of our security experts over the phone or online. With your permission, they can remotely access and repair your PC.

Detect and remove viruses

We find and eliminate viruses, Trojans, spyware and other malware easily and quickly from your PC.

Keep your PC up to date

We’ll apply security updates to your operating system and your security software when necessary.

Clean and secure your PC

McAfee Software and Virus Signature Update keeps your PC protected after our experts have done their work.

Contact McAfee's Virus Removal Service today

Why drag your PC into a service center where it will sit for who knows how long, leaving you without a computer to work, shop, or play online? Talk with an expert over the phone or chat via instant messaging as they remotely access and repair your PC while you watch.

Award-winning internet security

Overall 500 million protected devices and counting.

Frequently Asked Questions

What does McAfee Virus Removal Service include?

McAfee technicians will access your PC remotely; no interaction or knowledge is required from you.
Our antivirus software does a full system scan to remove viruses, Trojans, spyware, rootkits and more. Your PC gets a complete security check, helping ensure that all threats have been removed.
The pop-up blocker configuration prevents you from seeing unwanted ads and from getting infected by accidentally clicking on threats disguised as advertisements.
McAfee Software and Virus Signature Update keeps your PC protected after McAfee technicians have done their work.

How does McAfee Virus Removal Service work?

McAfee Virus Removal Service detects and eliminates viruses, Trojans, spyware and other malware easily and quickly from your PC. It also applies security updates to your operating system and your security software when necessary.

To start the virus removal service, a McAfee security expert takes control of your computer remotely. Our experts will then scan your PC, identify any malicious applications or malware, and remove them.

Can McAfee remove Trojan viruses and malware?

Yes, our experts can detect and remove Trojan viruses and malware by remotely accessing your PC while you watch. You can even ask them questions while they work.

What are the system requirements?

Operating System

Microsoft Windows 10**, 8.1, 8, and 7 (32-bit and 64-bit)
**Windows Enterprise not supported

Participating Countries

Australia, Canada, France, Germany, India, Italy, Luxembourg, Malaysia, New Zealand, Netherlands, Philippines, Singapore, Spain, Switzerland, United Kingdom and United States

Supported Devices

All major laptop and desktop brands running Windows, such as Dell, HP, Acer, Lenovo, Sony, Asus, Toshiba and Samsung

Other Requirements

English language only
Available in limited countries—check your country’s website for availability
Valid for a single service incident
Internet connection required (high-speed connection for optimal service level)

McAfee® Virus Removal Service